My document isn't showing up on the copier

  1. If you are printing from a Mac, see if your computer still has a printer icon on the docking. In that case, click the printer icon to open it and see if you have an error message reading “Hold for authentication”. If so, see the next guide.
  2. If none of these match please visit us at IT Support with your computer.

“Hold for authentication”

If your print job isn’t showing up on the copier and you still have printer icon on the docking of your computer, then open it and see if you have the error message “waiting for authentication”.

If you see this in the print queue window on your computer then you have either entered the wrong username or password when you set up the printer or have changed the password to your Feide-account since last you printed. To fix this, do the following:

  1. Open “Keychain Access” with Spotlight (magnifying glass at the top right of the menu bar) or in Launchpad (F4 on the keyboard or rocket icon on the dock, in the «Other» folder.).
  2. Search and find “StudentSort”, “StudentFarge” or “StudentFiery”.
  3. Right-click on the name(s) and delete.
  4. Print the document again. You will now be prompted to log into the printer driver again.
    First, copy and paste the following in the username field:
    Enter your Feide username after that, and your Feide password below in the password field.
  5. Tick “Save this password in keychain”, and then you won’t have to re-enter it every time you print.
  6. Make sure your document shows up on the copier. If it doesn’t, visit the Service Center.

Problems with colours on prints

If you have problems with the colours on your printout and everything otherwise seems to be in order, your file may contain complex elements that the printers cannot interpret.

You can fix this in Adobe Acrobat Pro – Preflight. Adobe Acrobat Pro has a feature that allows you to touch up PDFs, including creating new layers for different graphic elements in your file.

Click “Edit” and then open “Preflight”.

This menu will then open. You can then make a wide range of changes and corrections to, and analyses of, your PDF file.

You can prepare your PDF for publication/printing, fix any colour errors, test the compatibility of your file – and much more.

If you have designed an InDesign file all on one layer and find that you are having colour issues when you try to print, you may be able to fix the problem by creating separate layers in your PDF.

For example, vector graphics, text and images consist of different codes that can confuse the printer when printing. This could cause colour issues.

The object that is marked here will generally fix the PDF file, but there may be differences from file to file.

In the menu “PDF Fixups”, you can convert colours, as well as flatten transparency, underprints and overprints and more.

At Helpdesk, if we experience problems with colour, blurriness, etc., we usually run an analysis and fix using “Convert to CMYK, keep spot colours”, “Flatten overprints” and, if you did not do so when you exported your PDF from InDesign, “Flatten transparency”.

Unfortunately, Helpdesk cannot help with file corrections during exam periods, but use the guide, use your head and use each other, and you will get great results.

“Load paper”?

It says “Load paper” on the printer, but there is paper in all the trays!

If the printer is asking for paper and there is paper in all the trays, it means a user has tried to print in a paper format that the printer does not support. There is always A4 and A3 paper in the printer, but if you try to print in A5 format, the printer will look for this paper type – and the jobs will not come out.

When you are logged in to the printer, if you select the job to be printed and press “Print + Delete” you will be charged for the print. When the printer light is yellow and the printer asks for Paper, press the “Maintenance” button. Then press the button for either A4 or A3 so that the printer can finish the job it is doing – BEFORE your printout appears.

Why it’s important to print from PDF

When you work in Photoshop or InDesign, your documents can be complex in terms of the amount of information they contain. You can make your document simpler by converting it to PDF (Portable Document Format).

An InDesign or Photoshop document that is several gigabytes in size can take hours to print, and details in the document may disappear when interpreted by the printer.

PDFs should be used to quality-assure your documents before printout. However, PDF is not a guarantee that your document will be perfect when printed. Printing Adobe productions is complicated, and we recommend that students familiarise themselves with the processes involved in Adobe Preflight, ISO standards and packaging.

Frequently asked questions

Here are the most frequently asked questions about printing.

My document does not appear in the printer display

If you don’t see your document in the printer display, it is either because you are not logged in with your own user account or because you do not have enough credit to print the job in question.

For example, if you have NOK 4 on your card and what you are going to print costs NOK 4.50, the document will not appear in the printer display.

My document doesn’t come out of the printer

If the printout does not come out after you have pressed “Print + Delete”, there are three possible reasons:

  1. You are trying to print a PDF with a so-called “Preflight error”. You will have to use Acrobat Pro to check the PDF for errors.
  2. The printer is looking for a different paper size than what is available in the printer (A3 and A4).
  3. Your document is complex. It can take up to ten minutes before the printout is finished and actually comes out on paper.

I want to print on my own paper and not what is in the printer

Our printers are calibrated to the type of paper loaded in the printer. The “side feeder”, where you can feed in other paper, is calibrated to a paper weight of 200 gsm. If you want to make double-sided prints, the maximum possible paper thickness is 209 gsm.

Since the standard paper trays are calibrated to a paper weight of 80 gsm, your paper, and potentially the printer, will be damaged if you put your own paper in the standard paper trays.

The printer is requesting more paper, but I have loaded some

The paper sizes in the printer are A3 and A4. Sometimes it will be out of paper, and if you do not see available paper near you, call the Helpdesk on 40 62 88 88 to have them load the printer. The printer light will start blinking yellow/orange if there is a paper jam or it is out of paper.

When printing, computers will occasionally misinterpret the paper size for your document and set it as a different format, such as A5, B3 or “Letter”. If that happens, press the “Maintenance” button that is physically located on the printer – it is the bottom button on the left side of the display. For more information on specifying other paper sizes, please refer to “Loading paper” in the user guide.

Print landscape/portrait

  • Open your document in Acrobat Pro (Acrobat Reader for those who don’t have Pro).
  • Click “File”, then “Print”.
  • Under “Orientation”, you can select portrait or landscape printing.
  • You can also make similar changes in addition to changing the paper size in the “Page Setup” menu.
  • Then click “Print”.

Printing on your own paper from Mac

If you are printing or copying on your own paper, it is important that you follow this guide so that you don’t waste your paper and risk damaging the printer.

To print on your own paper, use the side feeder on the printer. It is the door on the right-hand side of the printers. The drawers where the plain paper is located are programmed for the paper that is already there. For the printer to print with settings that match your paper, you must set the correct settings before printing. It is important that you know the weight of the paper you are printing on. This is written as “X gsm” on the packaging. If you buy single sheets at the store and do not know the weight of the paper, ask the staff.

This guide shows you how to print from Adobe Acrobat DC, the preferred software to print from, on OS X 10.11, but the general settings will be the same for all Mac applications.

  1. Open your document in Adobe Acrobat DC. (Adobe Reader DC is the free option. Adobe Acrobat Pro and Adobe Reader are earlier editions, and they look slightly different but use the same settings.)
  2. Print the file by selecting “Print…” or by pressing CMD+P on the keyboard.
  3. In the print window that opens, in the drop-down menu at the top labelled “Printer”, select the printer “CK-Print-Fiery” (Image below, arrow 1). Then click the “Printer…” button at the bottom (Image below, arrow 2).
  4. Click “Yes” in the dialog box that appears.
  5. A new printer window will open. If it has a button that says “Show details”, click it. If the button says “Hide details” you don’t need to click it.
  6. Find the drop-down box that says “Layout”, click it and select “Paper feed”.
  7. Under the field labelled “All pages from:”, select “Multi-Purpose Tray”.
  8. Return to the drop-down box where you selected “Paper Feed” and select “Printer Features”.
  9. Click on the drop-down menu that says “Job Info” and select “Media 2”.
  10. In the menu labelled “Media Type”, choose the setting that matches the type and weight of the paper you will be printing on. (See image below, arrow 1.) The weight of the paper should be on the packaging, or you can ask the staff at the store when you buy the paper.
    For “normal” but slightly thicker paper, the settings “Heavy” 1 to 3 will be appropriate depending on the weight of your paper. The right choice ensures that the printer uses the correct settings to provide an optimum printout on the paper. Choosing incorrect settings can ruin the printout and the paper – and damage the printer itself.
  11. Click “Print” (image above, arrow 2) and then “Print” in the first print window.
  12. Go to a printer and log in to the printer in the usual way.
  13. Open the cover on the right side of the printer, insert your paper and adjust the paper guides to fit your paper. They should be touching both sides of your sheet, but not squeezing it.
  14. The printer screen will ask you to specify the type of paper you have put in the feeder. Select the correct format (size) and press “Next”.
  15. Select the thickness/weight on the screen. This must be the same as you set as the paper weight in the print settings on the computer.
  16. Press “Print” on the screen as usual, select the document you want to print from the list and print it.