We want a safe and engaging learning environment and need your feedback to improve. Let us know when you're satisfied or if any further improvements are needed. We ask you to notify us in particular of serious, objectionable conditions.
Speak up forms
- What inspires you? What would you like more of in your learning environment? Your feedback can ensure that a good initiative continues and can thus benefit more students.
Tell the person concerned directly or send us your feedback by email.
- Report any lack of network connection, air, indoor temperature, cleaning, canteen, changing of light bulbs or the like. For the fastest possible feedback, it is advisable to report in which room the deviation applies.
Go to the Service Portal to report your case. (Login required)
You will get an automatic confirmation that your case has been received. You will receive a response from us within 3-4 working days.
- Tell us about bad aspects of your physical or social learning environment. This could be, for example, an exclusionary environment, harassment, lack of social work measures or disruptive behaviour. Feel free to try to solve the matter in collaboration with the student trust committee and/or the department for student follow-up first.
- Report harmful, dangerous, unethical or criminal incidents. You can notify your study advisor orally at the Department for Student Welfare or in writing using the online form.
If serious objectionable conditions arise, we ask you to notify us of this as well. If you are unsure whether to notify, you can contact and consult with the Department for Student Welfare.
When reporting serious incidents, it is important that you familiarize yourself with the guidelines for reporting.
When reporting serious incidents, it is important that you familiarize yourself with the guidelines for whistleblowing.
Who receives your case?
Your case is sent directly to the Department for Student Welfare.
The head of the Department for Student Welfare and two advisers are recipients of the online form. These will assess your case and who needs to be involved to solve it in the best possible way.
You will receive an automatic message that the case has been registered in the system.
What happens next with the case?
Within two weeks, you will receive information from the case manager about the received case and further proceedings.
If the case contains sensitive information, this will be excluded from public disclosure and the case will be treated confidentially. This means that your name will not be known to more people than is necessary for further processing in the case.
The case manager will contact you if further information is needed to shed light on the case.
If you are called to a mapping interview, you can bring a person with you such as a fellow student or student representative from the trust committee at the student union.
If you are considered to be a party to the case, you will be informed of the outcome of the case.
You should not experience negative consequences because you speak up. If you should still experience this, we ask you to contact the head of the Department for Student Welfare directly
What is whistleblowing?
Whistleblowing is to provide information about serious matters worthy of criticism, primarily violations of the law and violations of general ethical norms.
Whistleblowing may particularly be relevant if students or employees at Kristiania University College become aware of the following:
- unethical, illegal or criminal conditions related to the learning or working environment
- abuse of authority
- errors or defects that may cause danger to life or health
- that fellow students or staff are bullied, harassed or discriminated against in connection with their work at Kristiania University College.
Safe to notify via the online form
The college's online form for notification is sent via a secure electronic line to the head of the Department for Student Welfare, who will ensure that the case is dealt with responsibly. Your registration will not be anonymous, but the case will be treated confidentially by employees who are bound by confidentiality both during and after the case has been concluded.
Who will know that you are reporting?
Your name will not be known to more people than is necessary to process the case. Anyone who is accused of something has the right to know about the accusation, to have access and to make a statement. In most cases, this will mean that the accused will be able to find out who made the report.
You can whistleblow verbally by telephone or in person at the Department for Student Welfare.
It is also possible to report anonymously by telephone, letter and e-mail to the Department for Student Welfare. Please note that anonymous accusations against employees or fellow students will rarely lead to sanctions. Kristiania University College will in most cases need to know who you are in order to follow up on the matter.
The university's duty to investigate
If you choose to notify an employee verbally or in writing on an online form, the person who receives your whistleblow is obliged to forward the matter to the responsible manager for the initiation of an investigation and measures.
The case manager will follow you up with a conversation during and after the case has been concluded. It may be a good idea to discuss the matter with someone before reporting it. This could, for example, be your study advisor at the Department for Student Welfare or a social advisor. They can attend meetings with you and provide you with support along the way if you wish.
Reporting can be difficult because you have to describe what you have experienced to those who will investigate the case. You may also be asked to testify if there is a court case. Be prepared that you may experience resistance and denial from those affected in the case, which can feel uncomfortable.
Take care of documentation that supports the case (e-mails, SMS, letters, photos, etc.). Write down what you have experienced as soon as possible after the event.
In the event of a claim against a claim
Be prepared that Kristiania University College may have limited opportunities to sanction an employee if there is no evidence that something objectionable has happened. Your whistleblow may still be important in ensuring that the same thing does not happen again.
Protection against retaliation and independent review
Employees have neither the opportunity nor the right to subject you to retaliation after reporting a case, such as negative impact on grades or career opportunities.
If the incident is a criminal offence, you may be encouraged to report the matter to the police. Kristiania University College can also choose to report a case to the police on its own initiative.
Please note that it is a criminal offense to falsely accuse someone. If you are unsure whether to notify, you can contact the Department for Student Welfare.
Proceedings after whistleblowing
What happens next with the case?
Within a week, you will receive information from the "Si Din Mening"-reception about what happens next with the case.
The "Si Din Mening"-reception decides where the case will be processed further. You will find out who will be the responsible case manager. Academic leaders at the institutes are responsible for ensuring that the learning environment is sound and will therefore always be involved if objectionable conditions have occurred at the institute they lead. All matters reported will be taken seriously and investigated as far as possible.
All sensitive documents in the case are excluded from the public and the case is treated confidentially. This means that your name will not be known to more people than is necessary for further processing in the case. If objectionable conditions are discovered, measures will be initiated to ensure that the discovered conditions cease.
What rights do you have who speak out about something objectionable?
If you are not a party to the case yourself, but speak about matters you have become aware of, you will not be part of further proceedings. The case manager will contact you if further information is needed to shed light on the case. You will receive confirmation that the case has been received and notification when the case has been closed.
If you report something serious that you yourself have been exposed to at Kristiania University College, you will become a party to a case. As a party to a case, you have the right to be heard and will always be invited to a conversation to be able to present your version of the case. You are welcome to bring a person with you to the interview. It could be a friend, a lawyer, a family member, a social worker or a study advisor. Minutes will be written from the meeting to which you can give input.
As a party, you will be kept informed of the treatment and outcome of the case as far as possible due to the obligation of confidentiality towards third parties.
What rights does the person accused of something objectionable have?
Individuals who are accused of objectionable matters have the right to know about the accusation, to have access to the matter and to make a statement. The person or persons who are accused will be summoned to their own meetings to have the case clarified from several sides. If an employee turns out to be responsible for seriously objectionable matters relating to their work at Kristiania University College, personnel proceedings may be initiated.
If a student has behaved in a grossly disruptive manner, a case can be brought before the college's appeals committee. Rules for how such a case should be conducted can be found in § 4.8 and § 5.1 of the Universities and Colleges Act and § 25 of the Vocational School Act.
All parties to the case will be notified when the case is closed.