The hotel industry is a growing industry in Norway and the most important of the tourism industries. The hotel industry is characterized by large chains, but with many independent small and medium-sized businesses spread throughout the country in cities and districts. The industry has a strong need for employees with high competence in operations, economics, management and marketing, all of which are core areas at Kristiania.

In this course, we provide students with a professional platform for modern and future-oriented management of hotel operations. The relevance of the course in relation to the needs of the industry is ensured through close dialogue with the industry's companies and ongoing dialogue with relevant industry organizations. The course is clearly positioned towards creating value for owners, customers and employees by improving the skills of students in the field of hotel operations and management.

The course emphasizes business operations and business understanding combined with current research on management and leadership in the service industry. The focus is on professional topics such as industry trends and concept development, quality assurance and management of service deliveries, key figures and profitability assessments in the industry, as well as strategic pricing and capacity management of products and services. Challenges and opportunities related to distribution, sales and marketing nationally and internationally for the industry are also highlighted.

Students are presented with relevant issues within hotel management using guest lecturers from industry players. This also gives students the opportunity to make valuable contacts with the industry's most important players. An international approach is emphasized through the use of case studies and relevant international research in the field.

Subject description HOL2100

Hotel Management

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